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April 8, 2009Long story short, I ordered something from the Amazon Marketplace that was advertised as one thing and was actually another. Amazon informed me that they are required to sell under the ISBN of the book they sold me (about $110). My bank will reimburse me for my loss as long as I have proof that I have sent the book back. But the only contact I have with the person is their email address. An Amazon representative on the phone told me they would give me the person’s billing address, but then I got an email saying they couldn’t. How do I get their address so I can send it back and get a refund from my bank? Aren’t they required to give it to me since the person is guilty of false advertising (I don’t want to tell the story, so just assume that it is a case of false advertising, which it is)? Can you mention any specific laws?
I already tried sending the emails to my bank and they said they couldn’t do anything unless I sent the book back, but the only way to do this is if Amazon gives me their billing address. The person did not provide a return address and I threw out the package it came in, although I know it came from “Cheap Textbooks” in MI (looking up this website results in nothing; also, there have been other complaints against the seller and Amazon has removed them as a seller by now). Amazon said that they aren’t allowed to give me the person’s billing address, even though they knew I have tried to sent emails to the person and the person has not responded multiple times.
I did contact my credit card company; they said that I needed to have proof that I returned the book. But I can’t do this without having the seller’s address, which Amazon said they won’t give me. How do I force Amazon to give me it?
Horaayy..there are 3 comment(s) for me so far ;)
The main federal law is the Wheeler-Lea Act.
What you need to do is send an e-mail to the party asking for their address. Tell them that you have stopped payment and the bank will give you the money back, and this is their only chance to get the product back. If they refuse or do not reply, send a copy of the e-mails to the bank or credit card company.
btw, why did Amazon say they couldn’t give it to you? That doesn’t make sense. Something else might be going on here.
Did it come through standered mail UPS ,fedex. Most carriers will return it to sender for a fee,There should be a address on the box it came in.I am not sure of what the laws are for your state but you should be able to google it and find the laws relating to it.
If you paid for it by credit card, call the credit card company (the phone number is on the back of your card) and dispute the charges. They will reverse the charge and then investigate.