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July 4, 2008I ordered an advertised item online. It showed that it was in stock, processing, and would be delivered on a certain day. That day passed and I emailed Staples customer service about my order. They said the order was cancelled, because the item was out of stock. I was never told my order was cancelled until I contacted them. I want a similar item, since I know they sell many varieties of this office equipment, but I’m not getting anywhere with customer service. I believe this may be an issue with the bait-and-switch technique, since this was the least-expensive item they had in this category.
I ordered an advertised item online. It showed that it was in stock, processing, and would be delivered on a certain day. That day passed and I emailed Staples customer service about my order. They said the order was cancelled, because the item was out of stock. I was never told my order was cancelled until I contacted them. I want a similar item, since I know they sell many varieties of this office equipment, but I’m not getting anywhere with customer service. I believe this may be an issue with the bait-and-switch technique, since this was the least-expensive item they had in this category.
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you can ask for the customer service department at staples.com first, and let them know, if they are uncooperative, you will contact the Better Business Bureau and lodge a complaint.